Nabeel A.

AVOID ONLINE PURCHASES, SPECIALLY EXPENSIVE ONES! ONCE THEY HAVE YOUR MONEY YOU WILL HAVE TO BATTLE TO GET IT BACK!

I made an order that was meant to be delivered by my wife's birthday which unsurprisingly came late. I hadn't ordered this online so had sent it back without opening it 2 days after receipt, tracked delivery.

This led to the process of trying to get a refund Fromm House of Fraser for. 4.5 MONTHS!

Having ordered in March, I have finally received my refund after an almost 5 month battle with the retailer, and threatieninf legal action, I have finally received a refund but this did not come easy.

Broken stores, shop staff unwilling and unable to help, no contact number and terrible communication and customer service, I had to get Resolver involved and threaten to take to small claims court to get any action!

They had even made me cancel a gift card and credit card claim to quickly transact a refund (meaning that that credit card claim could never be reopened), and even following this took 2 months of constant battling to get my money back!