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M Z.

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Member since July 2019

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1 Review by M


READ THIS CAREFULLY and DO NOT choose this company. If I had read the reviews before purchasing I would have taken my money else where. Even if you decide to read these reviews I can assure you once you read their terms and agreements. YOU will not even bother doing business with them.

Firstly they do not have a customer service number, the only way to contact them is through submitting a response on their website. If you bring something up or ask for refunds they will simple stop responding to you. Which is what they did to me when I had emailed them repeatedly and got no respond.

My story:

I had ordered a retainer however it didn't fit, and I had contact them and they said they will take it back and fix it but it will count towards the 30 day fix they offer. And anything after that they will charge 50 dollars or more. This is unfair because lets say I receive and it is still not fitting I would have to subsequently pay 50 dollars. This makes no sense if I receive a product which is not fitting they should accommodate until it is perfectly fitting instead of making the customers pay.

On their website they say they offer refunds HOWEVER this is false advertising because on their terms and agreements it says they do not. They will slap the terms and agreement on your face since many of use fail to read it before purchasing and go off what is written on the website. Please do not make the same mistakes as the rest of us. Essentially I have lost my hard earned money and I also sent back their retainer. Choose another company.

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