M Z.

I'm usually careful about online shopping. At first glance, the zumfoot website is convincing. But they say they are in Ventura, CA, and yet provide no address. It is awfully suspicious when the boots are shipped from Shanghai.

First, Zumfoot did not send an email with a tracking order. When I complained, I got an email (yes, from Fernando) saying the order was being processed and then I did get a tracking order. When the boots arrived, they were obviously fakes. The lining was synthetic, not sheepskin, and the outer layer was also some kind of cheap synthetic. They were also the wrong size. There was no information about how to return the boots, so I sent an email saying I need to return the boots for a refund. I did not hear back. I did report the fraud to my credit card company, and they are now investigating. I also reported the counterfeit UGGS to the real UGG Australia and to several consumer protection groups. It was a good lesson in how to be smart when shopping online.