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Myra W.

Virginia, United States

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1 Review by Myra

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I won't buy any more vitamins or supplements from this place. I ordered Solaray Black Seed from here on 9/2. It shipped via USPS on 9/3. The capsules spent from the 3rd to the 7th traveling from Washington state to TN; then they spent 3 days in TN before they got to MD and spent 3 days traveling around MD before getting to me on 9/14. They were delivered to my mailbox at 10:11AM where they spent the next 6 hours in 90-degree heat before I could get my mail. When I told Healthy Planet customer service of my concern that they were traveling around for almost 2 weeks in environments that were unknown and that it had been hot, the first response I got was, "The good news is that they don't need to be refrigerated". I forwarded to them a website on what heat can do to the potency of vitamins and supplements. I told them that I was concerned that if I didn't notice any changes or benefits that I wouldn't know whether the supplement didn't work or whether the capsules had lost their potency due to heat. They said they'd be happy to refund my purchase. I said that I'd prefer a replacement – just not sent through the USPS. It ended up that their only solution was to refund my money and – here's the catch – I had to refuse the package. That means that the supplements will be returned to them. What are they going to do with them – write it off as a loss or resell a bottle that, by that time, will have been in transit for over 3 weeks (both trips). They obviously don't know much about vitamins and supplements if their only thought about my inquiry was that I thought they needed to be refrigerated. Knowing that they wanted the bottle back in order to refund my purchase price of $38.19 really makes me wonder whether I was the first purchaser of this bottle.

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