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Restaurant Supply

3/14/19

Shipping is already overpriced so if you have problem with your item you have to pay for shipping to return it. I bought some containers and also bought lids that go along with them. Well, the lids don't fit the containers. I contacted them and they sent replacement lids that still didnt fit. THey offered to refund for the lids but not for the containers. What am i supposed to do with the containers without the lids? They're useless. They shouldn't be selling the two items if they dont fit. At this point I really don't care anymore. Will not buy from them again! Stay away!

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, My I. I am sorry to hear that you had issues with the lids not fitting the containers that you had purchased! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.

In order to return items to us they do have to be unused, in their original packaging, and free from damage. If this was not the case with the containers, that could be the reason why we were unable to return.

I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.