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The 4100 Northgate, Sacramento store is a dump. Managers have tons of excuses on under stocked shelves and doesn't seem to care if you buy or NOT, super poor service. This is like the 3rd time I have the same issue with this place. Dec 7,2015 I drove 30 minutes to the store trying to pick up 10 100 pack Verbatim DVD-r blanks for $12.99 with dumb code(mental games). After 1 day of advertising they claimed all out of stock and suggested I drive another 30 minutes to another store because they still have 61 100packs. WOW?! That's a bigger store and way more customers and they still have 61 left and this dump have 0? Only an idiot would believe that. I've wasted another 1 hour or so waiting for his approval and the manager finally said he will sell me 5 and claimed there's a limit but the ad on their wall posted no such thing and online ad to my E-mail have no such claim. The manager was just being an... and was ego tripping. These dumb managers seem to doesn't care about making money for the company. Assistant manager name( Robert B) and the store manager Arnold J and I even talked to the district manager name Alireza same bogus results, they seem to cover up for each other with work well done just like the SFPD. Stay very clear away from this place they usually sells 2nd class refurbished electronics.
Terrible delivery time, terrible material and terrible design if different sizes doesn't fit well. This company have probably 2-3 different online name they go by " shein", stylewe, is one of them. Super cheap flee market clothes. DON'T waste your valuable time and their return policy is the worst, guarantee 90% of the time you have to return it and it gets costly.
It only looks good on pictures, the clothes are garbage that I guarantee you will not dare to wear it on the street. That's why they don't dare to offer free return and NO call back number and I've wasted $11.55 to ship it back to them. Lesson well learn and I hope anyone who sees this comment will not take that chance to lose money and give and take losing 2-3 weeks time also. With so many credit card fraud these days DON'T RISK IT with some unknown online shop from nowhere.
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Dear customer,
Nice day.
We sincerely apologize to you for leaving you with such a negative impression.
We generally need 3-7 business days for preparing the items which are not include in delivery time. Hope you can kindly understand. We found your parcel was shipped on Oct 20th. Because the delivery method you chose is standard delivery, it is usually slower than the express delivery. Hope you can kindly understand.
We are really sorry that you are not satisfied with the quality and sizes. On the sale page, you can get detailed information about them. Because of manual measurement, there will be 2-3 cm error about the sizes generally. You can send us some photos which can show the clear defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We feel so sorry about the misunderstanding. Our web has noted the Romwe is the subsidiary of SheIn. Hope you can kindly understand.
Please know that according to our return policy on the website, the return shipping fee need to be paid by the buyer. Hope you can kindly understand. And we are really sorry that you are so unsatisfied with this policy. Please accept our sincere and unreserved apology.
Please know that you are our precious customer, we really cherish you and want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.