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1 Review by m

DHL

DHL

11/29/17

I mailed one 2 pound package from a DHL storefront in USA to Bangkok which cost 115 dollars, although the website said it would be around 60-80 dollars. It made it to Bangkok within a few days but upon arrival, it was held up in customs. A DHL rep called around 3 days later and left a message saying they did not know why it was being held, they would try calling the handlers in Bangkok to find out. Instead of just sitting and waiting, I called the recieving party and had them call the DHL that was holding the package. Turns out all they needed was some info from the receiver. Why did they not just call her, since the recievers number is written on the invoice? Ok. So a week after arriving at customs, after the help of the sending and recieving parties, they got the info they needed to release the package from customs. Next, when they sent it out for delivery, they told the reciever there was over 200 dollars in addidional fees and taxes before they could release it to her. Or the package would be destroyed. This amount was completely ridiculous since the value of the package was around 100 dollars so I told DHL we wouldn't pay it. I asked why its so expensive and they told me because of the weight (16.73 Kilograms).... So I guess somehow the DHL added a package to my shipment along the way. Now they are emailing ME, NOT THEIR DHL BUDDIES for a transit receipt, which I do not have. So now it has been 2 weeks, the package is spoiled and I am still waiting for the people at DHL to correct their mistakes. And the phone line takes 45 minutes to get a representative. I WILL NEVER CHOOSE DHL AGAIN!

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