M V.

This organization has absolutely terrible processing of orders. I have ordered from them for a long time, and they get worse and worse and worse. It is the most expensive shipping I pay for clothes to be shipped from any website. But it takes them forever to process the order, and then it takes them forever to ship it, all based on the excuse that they are having "delays". ALL websites are having delays, but literally every other one I deal with can give me at least an approximate ship date or an approximate arrival date for my order. Whenever I call their customer service here, number one I can barely understand the people because their accents are so terrible, and number two you can tell that they have absolutely no power or control as far as correcting the situation at all, which makes matters 10 times worse. All they can say is it's been delayed. This would not be a big deal if I was getting free shipping or the shipping was inexpensive or the company was small or not well known. But this place has been around for a long time, and to run their company as poorly as they do is inexcusable in 2021. I placed an order 6 days ago and they have absolutely no idea when it's even going to go out. I can see why they have terrible reviews here. As I said, it makes things 10 times worse when the customer service rep is completely clueless and has absolutely no information they can give you and no way to help you. What's the purpose of having customer service representatives? I told her to pass this information along to management, and I'm sure that won't happen, but I told her after this order I will never order from them again. It is not worth it, and they have plenty of competitors that do business in a much more ethical and efficient manner.