I am running a single family small business in Virginia Beach.
Be careful they have agents who call you to convince to pay for an add campaign. They're very kind, and convincing until you say yes.
One of them convinced me to start a campaign and promised me to stop it at Valentine's Day. She did not do and I realized it from my credit card statement. They charged me a lot.
Then I got in touch with their customer service to explain the situation. They have removed their kind mask and did listen to me.
My evidence was my conversation with Yelp agent. They neither did ask their agent, nor did listen to Voice recording.
They shot the door and cut the communication.