Thumbnail of user mushrooms

Mushroom S.

Contributor Level

Total Points
80

1 Review by Mushroom

  • Payoneer

4/3/19

Having registered with Payoneer an year ago, I received 3 payments against my payment requests to various clients in different countries without any problem but the last payment of US$699 declined giving no reason whatsoever. The payment having been receiver by Payoneer on 27th, we delivered digital products to the customer but today Payoneer declined my payment which is a net loss of big money. In case, they had to decline the payment, they should have made a restriction on my panel before I could send a payment request to my client. Payoneer should take full responsibility and make my payment instantly.

My payment of US$699 paid by the client on 27th March was declined by Payoneer without any justified reasons on 28th. During this period I delivered the digital products to the customer who will not repay this amount now.
I made repeated requests to Payoneer live chat but they were deaf and dumb.
Now I see that Payoneer has removed the option of "request payment" from my panel which clearly indicates that Payoneer had failed to remove it before I made the payment request and still Payoneer decided to decline the payment. Don't you think it is ridiculous and unethical for a financial consolidator?
Who will pay the amount of US$699 which I have lost?
Why has Payoneer suddenly decided to withdraw this facility of "Request Payment" from us when we are working under the company law board in India with registration certificate, PAN Number and GST Number?
Moreover, we have used Payoneer facility to receive 3 payments in the past few months, still Payoneer suddenly declined a received payment and withdraw the facility?

The payment was under processing not review as it was declined almost after 24 after you received the payment. "Processing" is a synonym for furthering for payment not for "review". You have no justification for declining the payment. Actually you forgot to review my status in advance to lock the "request payments" tab in my panel. Anyways, this shall be posted on social media and reported to Reserve Bank of India and if necessary dragged to the relevant court of law in India.

Payoneer is a very risky payment gateway. They can deny your payments without giving reasonable reasons like it happened with me yesterday. Be careful of Payoneer

Thumbnail of user drora1
Dror A. – Payoneer Rep

Dear Customer

Thank you for raising your concerns.
It is our attention to provide our customers with our services within the best conditions and we regret that the payment request service was removed from your account.
We understand your disappointment and apologize for any inconvenience that this may have caused you

Please know that before the service is disabled, the payment approval team reviews your line of business and when it does not comply with our terms and conditions, some permissions are removed. Our company is responsible for providing services to its clients as long as the lines of business conforms to the rules and laws to ensure we comply with the relevant necessary government requirements. Our payment approval department has decided to unfortunately remove the service according to the information you provided when you received your last payment.

You can view our terms and conditions through the following links:
The regular terms and conditions: https :// payouts. Payoneer. Com/Partners/Default/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=VwG9Hl1DIJcFlotKKN9iyw%3d%3d
The EU terms and conditionshttps :// payouts. Payoneer. Com/partners/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=%2b1UeKX1DFBvKsZonY4BZiQ%3d%3d

If you have any question you can directly reply to this message or contact our support at any time
Our support is available via chat or email (https://payoneer.custhelp.com/app/Contact_us) by phone at 1-646-658-3695 or via our social media channels by sending a private message on Facebook or Twitter.

Again, we apologize for this inconvenience
Best,
The Payoneer Team

Mushroom hasn’t received any votes.

Mushroom hasn’t received any thanks yous.

Mushroom doesn’t have any fans yet.

Mushroom isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user stravc
2/26/24

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect...

Thumbnail of user aub.graphic.designs
AUB G. reviewed Payoneer
2/19/24

I had my payoneer account for the last few years until they decided to close my account for no...