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It was quick. That means a lot!
I ordered a pair of FP boots from them, and within minutes I noticed there's an issue with the size, so try to contact the buyer and a message popped up saying I cannot.
I sent the company an email and don't here back. There's no cancellation option( I've even googled how to; didn't find it). I finally reached them via chat and they told me they've already shipped the item ( even though the order was placed at 4 a. M London time). I filed a complaint with Paypal and hopefully, it will be resolved.
Save yourself the trouble and buy elsewhere.
Tip for consumers:
Stick with eBay or any of the other US resale sites. I’ve been buying from eBay for years and I’ve never had an experience like this. At least with ebay when aseller is uncooperative eBay will step in immediately. Poshmark is great!
Products used:
Pair Free People boots
Muriel A.'s review of Vestiaire Collective earned 2 Very Helpful votes
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Empty.
Dear Muriel, we are getting back to you regarding our oder cancellation policy. Indeed, we must inform that an item can not be manually cancelled and that this action needs to be first requested to our Customer Care Team. We also confirm that your parcel has been shipped as advised by our Team and will be verified by our Experts once received in our warehouse. Kindly note that your observations on the size of your item have been forwarded to our Experts and special attention will be paid to this element. Rest assured that you will be updated on your order processing directly on your account. Thank you for your understanding,
The Vestiaire Collective Team