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Please do yourself a favor and go to the main team website to buy your tickets. This company is a scam. I flew from United States with four of my family members to Madrid for one reason only and that is to watch Real Madrid vs. Atletico Madrid. This trip costed me thousands of dollars. The game was on November 19.
On November 9 I received this after calling and voicing my concerns Please, do not worry, tickets will be delivered in time Please contact us should you have further questions.
Four days before the game November 15 I received this Dear xxxxx, Regarding your above mentioned order for Atletico Madrid vs Real Madrid, we regret to inform but we have been let down by the seller of your tickets. After trying our best up to this very moment, we couldnt find any replacement tickets to fulfil your order so we are cancelling and refunding it right now, in accordance with our 100% guarantee. Not to mention when I was refunded I lost close to $50 due to the exchange rate. I called them for 2 days straight in hope they can do something or make it up to my family somehow and that never happened. They were rude and arrogant and I was told this is the first time this has ever happened Ya Right. I escalated frustration and complaints to senior management and senior management was actually worse. NEVER AGAIN, save yourself the headache and embarrassment.
Murad F.'s review of FootballTicketNet earned 4 Very Helpful votes
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Dear Murad F,
Thank you for sharing your experience. There are a few things, however, that are also important to mention. We guarantee our tickets 100%, and that means, if for any reason, though it is extremely rare, we are unable to fulfill your order because of a fault of ours, which is also very rare, we issue a 100% refund, immediately and responsibly, without any question.
We regret that our ticket supplier disappointed, both, you and us, by being unable to provide us, both, tickets at the last minute. Occurrences such as this, are very, very rare and never something we enjoy happening. We did, however, act responsibly, and immediately to refund your purchase price and follow through on our guaranee. At the same time we were notified, we, immediately notified you. Our notification was on 15/11/2016, and, your notice and refund was the same day. The match was scheduled for 19/11/2016.
Again, we stress that we share the great disappointment and never enjoy these types of occurrences, regardless of how rare they are. We are proud that we acted responsibly and forthright in such a difficult situation and we apologize, sincerely, for the fact that our ticket provider, who no longer supplies to us, was unable to follow through.
If you care to follow up further, feel free to email CRM@footballticketn.com
Best Regards,
Linda
Customer Service Department