Mun p.

Ordered from here as the prices were competitive, however got a text from DHL asking for an extra £18 in duty and VAT.

I was never made aware of this and and wrote to i herb, in response I receive a copy and paste email that points to custom charges etc and simply Ignored my concerns.

They even refused to cancel my order even though the DHL website said that my parcel had not yet been picked up.

The only option they left me with was to receive the item and post it back to them and even then they would minus the shipping cost, which is in affect nothing other than forceing the customer to keep the product.

It's cheaper to keep the items.

It would have been cheaper to keep the order then ship back and have the shipping deducting

Horredenuos, inefficient customer service! Stay Away!