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2 Reviews by m

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Hebeos UK

Hebeos UK

2/13/18
I ordered 2 bridesmaid dresses for my daughters which arrived 4 sizes smaller than what ordered. I emailed my complaint with measurements of what I received compared to expected measurements on their website. I was given the run around to send pictures (which I did) and was then emailed standard repetitive responses to re-send pictures, re-send measurements and have a tailor amend them. A tailor cannot amend small dresses. They refused to accept responsibility for their mistake and refused a return and refund. They are incompetent and the customer service is childlike and ridiculous. I am now stuck with dresses that cannot physically be worn and have to purchase new dresses elsewhere. I also had to pay hidden costs (import duties into the UK) on top of the shipping costs. Do not buy from this shoddy business. They do not abide by the consumer rights act 2015 for the online consumer. Also, the 5 star reviews are not genuine. Two reviewers for the same dress (pink off shoulder) with pics using different girls have the exact same bedroom background!
Hebeos

Hebeos

2/13/18
I ordered 2 bridesmaid dresses for my daughters which arrived 4 sizes smaller than what ordered. I emailed my complaint with measurements of what I received compared to expected measurements on their website. I was given the run around to send pictures (which I did) and was then emailed standard repetitive responses to re-send pictures, re-send measurements and have a tailor amend them. A tailor cannot amend small dresses. They refused to accept responsibility for their mistake and refused a return and refund. They are incompetent and the customer service is childlike and ridiculous. I am now stuck with dresses that cannot physically be worn and have to purchase new dresses elsewhere. I also had to pay hidden costs (import duties into the UK) on top of the shipping costs. Do not buy from this shoddy business. They do not abide by the consumer rights act 2015 for the online consumer. Also, the 5 star reviews are not genuine. Two reviewers (Abi G and Marie M) for the same dress with pics using different girls have the exact same bedroom background!

m Has Earned 10 Votes

M P.'s review of Hebeos UK earned 3 Very Helpful votes
M P.'s review of Hebeos earned 7 Very Helpful votes

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