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m"MP" p.

  • 2 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since February 2018

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    192

Review Distribution

2 Reviews by m

2/13/18
I ordered 2 bridesmaid dresses for my daughters which arrived 4 sizes smaller than what ordered. I emailed my complaint with measurements of what I received compared to expected measurements on their website. I was given the run around to send pictures (which I did) and was then emailed standard repetitive responses to re-send pictures, re-send measurements and have a tailor amend them. A tailor cannot amend small dresses. They refused to accept responsibility for their mistake and refused a return and refund. They are incompetent and the customer service is childlike and ridiculous. I am now stuck with dresses that cannot physically be worn and have to purchase new dresses elsewhere. I also had to pay hidden costs (import duties into the UK) on top of the shipping costs. Do not buy from this shoddy business. They do not abide by the consumer rights act 2015 for the online consumer. Also, the 5 star reviews are not genuine. Two reviewers for the same dress (pink off shoulder) with pics using different girls have the exact same bedroom background!
2/13/18
I ordered 2 bridesmaid dresses for my daughters which arrived 4 sizes smaller than what ordered. I emailed my complaint with measurements of what I received compared to expected measurements on their website. I was given the run around to send pictures (which I did) and was then emailed standard repetitive responses to re-send pictures, re-send measurements and have a tailor amend them. A tailor cannot amend small dresses. They refused to accept responsibility for their mistake and refused a return and refund. They are incompetent and the customer service is childlike and ridiculous. I am now stuck with dresses that cannot physically be worn and have to purchase new dresses elsewhere. I also had to pay hidden costs (import duties into the UK) on top of the shipping costs. Do not buy from this shoddy business. They do not abide by the consumer rights act 2015 for the online consumer. Also, the 5 star reviews are not genuine. Two reviewers (Abi G and Marie M) for the same dress with pics using different girls have the exact same bedroom background!
stevej176
HEBEOS S. – Hebeos Rep
Hi there, Very for the issue. Unfortunately all international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. This information is provided on our Terms and Conditions agreed to at the time of the order. Please note that your country collects those fees for importing; it is not charged by our company. We do apologize for any inconvenience this may have caused! We take these issues very seriously, and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!

m Has Earned 11 Votes

M P.'s review of Hebeos UK earned 4 Very Helpful votes

M P.'s review of Hebeos earned 7 Very Helpful votes

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