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1. Auto-reply is inaccurate on the status of reported problems.
2. Long time to resolve customer problems logged via the web page. One has to call to get help.
3. Page navigation to Customer Support requires relogin
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments...
Dear Mubiana,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto response emails are designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it, and wait for the response from one of our representatives.
We are constantly working to improve our customer service and genuinely appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into it for you. Also please feel free to reach out through our Support Center for immediate assistance.
We are always happy to assist you!
Best,
Anna from the Payoneer team