M T.

The actual website and purchase was simply, although the correspondence was very poor.
I placed an order for £91.20 on the 22/11/20.
After 3 days I received an email informing me the items had been dispatched and I was sent a tracking number.
The expected date of delivery was around 5 days after ordering the items.
When they didn't arrive I tried to track the items and the tracking number redirected me to the Royal Mail site, where I was informed that the Royal Mail were still waiting to receive the items from the fragrance shop.
I emailed the fragrance shop, the response has always been slow and I am still 18 days later no nearer to receiving the items I ordered.
I have emailed and replied to emails and signed a form so an investigation can take place, but if the Royal Mail haven't received the items, I certainly haven't either, so why I should have to endure all this delay.
I'm no Einstein but if Royal Mail haven't had them then neither have I.
The whole point of using the website was because we were in lockdown again and I wanted to purchase some Christmas presents.
Now I am left with no presents and the fragrance shop still have my money, with no comment on when and if I will receive a refund.
I have now contacted PayPal as I feel that's the only chance I have of getting a refund.
I will never give the fragrance another penny in custom and I certainly will never recommend anyone to purchase from them.
I'd rather pay over the odds else where.