M T.

Avoid Frys.com! This is the worst customer service experience I have ever had. Before I placed my order (Sony VAIO laptop), I called customer service to determine whether they would ship with signature required. I spent 20 minutes on hold for the first call, and then they hung up on me. I spent 6 minutes on hold the second time, and the rep told me that a signature would NOT be required for delivery. This helped me to decide where to have my laptop shipped - my home. Also, he suggested I add "UPS-Leave at front door" to my shipping address, which I did. The laptop arrived right on time-2-day UPS; however, the delivery notice stated that the VENDOR REQURES A SIGNATURE FOR DELIVERY. I called Frys to complain about the misinformation. I made 2 phone calls last night. The first person hung up on me, after I asked to speak to a supervisor when I didn't get anywhere with her. The second time, I went to an operator and asked to speak to a. Com customer service supervisor directly. This operator spoke very little English, and transferred me to a STORE IN INDIANA! After two conversations with the store (I didn't know up front that I was speaking to store personnel, and got transferred within the store), I got an e-mail address for a CS supervisor. I haven't tried it yet. I called UPS last night to try to change the delivery address, and Frys PROHIBITED THAT.

Today I picked up my laptop from UPS. It contains only 1/2 of the power supply -- not the end that actually plugs in to the electrical outlet. I called Frys again. He told me to call Sony. I told him that Frys should call Sony, as I did not pay Sony for the laptop, I paid Frys. He hunted for my order as if he had never done this before (I told him to try by phone #, since that's how they found me last night) and finally found it. He then was "gathering" other information to "help me" from somewhere with me on the line. I asked him if he needed more information from me and he said no and hung up!

These people (except for the store personnel in Fishers, IN) are THE MOST INCOMPETENT customer service personnel I have ever worked with. They sound like they are lying around in their pajamas smoking pot and IF they feel like helping you, they might. This story is not over yet.

I have NEVER written a review on a. Com experience, and I have had many. AVOID FRYS.COM.