I recently bought some items including a pair of jeans in the sale, which even after sales was still a lot of money. I paid £10 for shipping, and literally not long after when my order arrived, they offered another sales tactic of: "Free shipping and a further 20% discount." Their sales offers misleads customers into thinking it is the final price and that the free shipping offer has ended, THEN within a day or two they offer another new promotion! Now that wouldn't annoy customers would it?!
When asked if they would refund the difference of the 20% which is £35, they said no. I would have to return the items for a refund and reorder them. Bear in mind I am ordering from abroad. Frankly it makes no sense for a customer to do that - Firstly, for the cost to them of re-shipping it, let alone, environmentally how that impacts the environment of shipping it back and forth abroad, then re-shipping it again for no reason, just for the sake of the difference of £35.
Revolve have a no fuss policy of refunding the difference, and match pricing, even when items are further reduced on their site or others. They don't chop and change their free shipping and discounts a few days later, which inevitably annoys customers. The packing is excellent but the lack of goodwill and sales tactics has left me wanting to shop elsewhere instead.