msp25

Ms P.

Contributor Level

Total Points
80

1 Review by Ms

10/24/19

I've learned there's a reason why it's better to buy from an established company online.

I was dissatisfied with the quality of one of the matching drawers as it had defects.

For 6 weeks I was given the run around and told a whole load of baloney by anonymous responders who refused to give me their names.

Then having been promised that replacement parts would be sent after 3 days... then 7 days... oh wait 30 days by their manufacturer in Germany (when did it change to Poland?) they failed even that so then they promised to collect but that didn't transpire.

They don't return calls & don't honour their company policies.

I like to support growing companies but sorry to say this one is best avoided.

I am still waiting for the company to find resolve this and their comment below is unsatisfactory.

I've given up - don't believe a word they say.

davep242
Dave P. – Bedrooms & Dining Rep

Sadly one of the items arrived damaged which unfortunately does happen from time to time, spare parts were ordered from the factory in Poland but the lead time is 30 days. After discounting the item as an apology for any inconvenience caused and the non arrival of replacement parts by the 25th day the customer demanded further reductions which sadly we could not accommodate so arranged for a collection of the goods via Ipost DHL we have not been informed that this has not been carried out.

Our apologies that we did not meet the standard you expected.

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