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Whole web ticket system is a joke. They will follow their own way and never compromise in any case.
If you going to just follow your own rules and not care about the customers at all, why the hell would you add a system for surveys, making appeals, make suggestions etc?
My experience is basically this:
Oh you would like to make a suggestion? Well sorry we have to follow our rules so even if this messed your account up we will not change it at all. You asking why? Well we aren't telling you and if you question it we will ban you permanently.
Blizzard, Delete your systems. Just post your 'Web Ticket Template' online so players can check that instead.
Mr Y.'s review of Blizzard earned 13 Very Helpful votes
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I just lost my entire battlenet account because i asked a gm why i was banned 3 times they sent a...
