Mr W.

Snvinyl Unacceptable experience in this digital age. Please reconsider using snvinyl for sleeves and covers!

Antiquated insecure website. Even though I had such a bad experience, in each of my failed two attempts to use snvinyl's services they happily refunded me promptly.

First off, the website technology is extremely out of date, from the sign up to payment it's antiquated, to say the least. The time to receive emails to say you have signed up leaves you wondering if it has worked at all.

When you sign in your browser warns you its an insecure site, but once you sign in and pay it is secure, but by this time you have already send your unencrypted password in plain text across the internet!

Ordering is baffling, you have to wait for your order to be processed then you receive an invoice link in your email which takes you to a page which doesn't match the branding of the snvinyl website.

Payment went through without issue each time. But this way of paying makes you feel like it's a fake website. I have no idea why it doesn't integrate with modern payment gateways such as PayPal, Amazon pay, or Stripe etc.

I ordered a mixture of inner and outer sleeves. The site allows you to select the number of sleeves you would like, which is why I chose snvinyl in the first place as I didn't need many 10" sleeves.

Once ordered it was processed very quickly on a bank holiday which surprised me, and I thanked them... Then the wait! If I had I known at this point snvinyl s criteria for shipping singular or fewer than 50 sleeves I wouldn't have bothered, but they fail to state it on their website.

When I chased my first order the first time I was told it would take some time, but not given a time frame. It was only at this point that snvinyl divulged that they don't break up packs of sleeves.

I ordered in April and chased every other month when I chased one last time in August I was told it shipped on asking for the tracking number I was offered a refund, even though I paid for tracking there weren't any updates sent from their system to tell you what it is which leads me to suspect they don't pay for tracking on what they ship.

Was told specifically by snvinyl via email I need to order covers and sleeves in packs of 50,100 or 1000. So I decided to use them again as they had what I required. I ordered 50 of everything.

Again going through weird payment process. A week passed, I asked what was going on, I was told that I would still have to wait, as I need to purchase 100 to get them in a normal time frame.

So I was lied to or they don't ensure their comms are consistent. I have since got another refund. Absolute jokers. I feel you can't trust them, they don't care about your business with them.

Snvinyl sells some fantastic hifi equipment (including turntables and amplifiers), record supplies as well as cleaning equipment, audiophile gear etc. snvinyl also sell mofi records which I wanted to purchase in the future from them but after this experience, I wouldn't use them again.

Please update your website:-

Update everything to https
Ensure your site properly responsive for mobile
Use a modern payment gateway
Don't lie/forget what your own business logic is
State shipping restrictions and delays on items if they have them
Do not allow people to order things you can't fulfil in a timely manner
Don't lead customers on
Don't waste peoples time