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Mrs D.

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1 Review by Mrs

Groupon

  • Groupon

“HORRIBLE SERVICE HORRIBLE PRODUCTS”
6/21/19

I bought a Sonic toothbrush for Christmas. The brush tip stopped fitting on the handle so I contacted Groupon and since it was purchased before Christmas it was now past the 45 days so I had to work with the selling vendor, Great Smile and Vanity Planet: BOTH HORRIBLE.

I received the REPLACEMENT and, as I expected, the exact same issue happened. I am NOT HAPPY that I am only eligible to receive credits instead of a refund. If they are only selling products for a cheap price but the products are junk, WHY SELL THEM? 100% for profit! They do NOT care about customers. They do NOT care about quality. They do NOT care about providing good customer service OR good products.

I will never ever do business with Great Smile, Vanity Planet, or with Groupon. I am VERY disappointed and frustrated that they sent TWO DEFECTIVE items and expect me to order something else that's ALSO likely defective. HORRIBLE SERVICE! HORRIBLE PRODUCTS!

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