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Mrs D.

1 Level 1 Contributor
  • 3 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids, Shopping, Travel

Member since February 2018

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3 Reviews by Mrs

BUYERS BEWARE: NEVER EVER EVER EVER EVER EVER EVER STAY HERE! The operations manager, Bridget, interrupts you and is so rude and insulting that you want to cry by the time you're off the phone. Stephanie, the regional manager, is no better. They were in the room together on a phone call with me making excuses that caused a problem that one of their own personnel made by guaranteeing me a room type and then changing their mind because they oversold their rooms. They don't have enough rooms to accommodate me with the room type they TOLD me I could have BEFORE I made a NON-REFUNDABLE reservation. They were rude, unprofessional, unethical, and I am in tears sitting here in my car with my children because they can't accommodate us in the room type they promised us. IT'S CHRISTMAS and we have no hotel in which to stay because of their incompetence! To top it all off they answered me with sarcasm, rudeness, and they do not let me talk! My teenage children were in the car with me while this conversation was going on and they were shocked that so-called "managers" would treat me this way. NEVER STAY HERE... EVER!

UPDATE: We HAD to accept the room they gave us or forfeit the almost $800 we paid in advance for this "vacation." They ran out of towels almost every day we asked for some (they had no washcloths and no bath towels twice in one week). I asked for a late check out and, as a Platinum Elite am supposed to receive a late check out as a courtesy. I asked for a 2pm check out as I typically get at other hotels and they said 12:30pm is the best they can do. This was on Jan. 2nd. How many people are checking in today AFTER the holiday??? Please. They told me 12:30pm AFTER they confirmed our room number.

At check out they had charged our bank account incorrectly THREE times. The final bill was accurate in the end, but in the meantime they incorrectly charged me multiple times. ASK FOR YOUR BILL IF YOU EVER END UP MAKING THE MISTAKE OF STAYING HERE!

Bottom line: Stephanie and Bridgette were so rude, unprofessional and condescending that I will never, ever, EVER stay here again and the MANY people I speak with on other social media platforms will DEF KNOW the disdain I have for this hotel and my experience.

Tip for consumers: The so-called management are on MAJOR power trips! They were rude, condescending, and unprofessional. I'm in my mid-50's and have stayed at hotels 1 to 3 times a month for nearly 30 years. I am a platinum elite, gold member or 5 star member on multiple hotel chains across the country. I will NEVER stay at the Candlewood Suites in Garden Grove EVER as long as the current "management" team are still employed there. Such a shame and disgrace.

Every single month, many people order the Mickey Mouse monthly memories plush, mug, and pin set. And every single month too many of these people who order it within seconds of it being released online receive a cancellation order within two to three days. How is it possible for us to place an order, receive a confirmation email, and then received a cancellation order within a couple of days indicating that when we placed the order the item was not available? This is ludicrous. And the service? Horrific! I've called 3 times to ask to speak with a supervisor and been told they'll call me back but they NEVER do! Walt Disney is probably FUMING over this and NEVER would've allowed this when he was alive. This is only the beginning of what I've experienced with Disney. Condescending answers followed by "have a magical day" does not remove the responsibility they have to sell fairly and responsibly. Try going to a mall on release day. Wonder why there are already people in line before the mall does open and you've been waiting outside for 3 hours? THEY'RE EMPLOYEES! Thanks for the honest businesses practices!
My email to customer service: The seller listed the item as being "perfect condition." One of the items is far from perfect and has spots. I contacted the seller and I can even now SEE the spots on her original listing, but didn't realize they were dirt spots. She asked me to post a listing showing the spots so I did. She says she can see the one on Minnie's hand, but not the others??? She said the only thing she can do is accept a full return, but I don't want to do that. Isn't there a way to do a partial refund? This is nuts! I wanted these items but I just don't think I should have to pay FULL price, over retail for something that is defecting and not as described in the item description!

After back and forth of two-sentence responses of "sorry we can't help you" from Mercari, I had to decide to either send the ENTIRE package back to the seller (one item was rare and the whole reason I bought it) or pay full price for items that were damaged and a seller who MISLEAD me saying the were in "perfect condition" and they clearly were NOT. Mercari is HORRIBLE! NO customer support AT ALL! Save yourself the horrid experience and the hassle!!! Shop on Ebay, Offer Up, or Facebook!

Tip for consumers: My tip: Do NOT use Mercari! HORRID CUSTOMER SERVICE!!! You risk your money if you give it to them! Here are photos of the "perfect condition" Minnie Itty Bitty I purchased. There is a huge brown spot under her right eye and also a spot on her left glove. How is this perfect condition? I could live with these spots if it were possible to have a partial refund since I paid FULL price because the seller listed these in perfect condition. Mercari's policies and lack of support are HORRID!

Mercari R. – Mercari Rep
We're sorry to hear about the trouble you've been having with your purchase! Any return on Mercari must be for the full listing, as we do not permit nor do we offer partial refunds. However, we can still help you! If you're still in contact with your Seller, you can set up a listing with the one item and have them purchase it back. However, this is not something we can facilitate for you. If you need any assistance reaching out to your Seller, please send us an email to contact@mercari.com and we will be happy to help. Thank you! ^WM

Mrs Has Earned 3 Votes

Mrs D.'s review of The Disney Store earned a Very Helpful vote

Mrs D.'s review of Mercari earned 2 Very Helpful votes

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