BUYERS BEWARE: NEVER EVER EVER EVER EVER EVER EVER STAY HERE! The operations manager, Bridget, interrupts you and is so rude and insulting that you want to cry by the time you're off the phone. Stephanie, the regional manager, is no better. They were in the room together on a phone call with me making excuses that caused a problem that one of their own personnel made by guaranteeing me a room type and then changing their mind because they oversold their rooms. They don't have enough rooms to accommodate me with the room type they TOLD me I could have BEFORE I made a NON-REFUNDABLE reservation. They were rude, unprofessional, unethical, and I am in tears sitting here in my car with my children because they can't accommodate us in the room type they promised us. IT'S CHRISTMAS and we have no hotel in which to stay because of their incompetence! To top it all off they answered me with sarcasm, rudeness, and they do not let me talk! My teenage children were in the car with me while this conversation was going on and they were shocked that so-called "managers" would treat me this way. NEVER STAY HERE... EVER!
UPDATE: We HAD to accept the room they gave us or forfeit the almost $800 we paid in advance for this "vacation." They ran out of towels almost every day we asked for some (they had no washcloths and no bath towels twice in one week). I asked for a late check out and, as a Platinum Elite am supposed to receive a late check out as a courtesy. I asked for a 2pm check out as I typically get at other hotels and they said 12:30pm is the best they can do. This was on Jan. 2nd. How many people are checking in today AFTER the holiday??? Please. They told me 12:30pm AFTER they confirmed our room number.
At check out they had charged our bank account incorrectly THREE times. The final bill was accurate in the end, but in the meantime they incorrectly charged me multiple times. ASK FOR YOUR BILL IF YOU EVER END UP MAKING THE MISTAKE OF STAYING HERE!
Bottom line: Stephanie and Bridgette were so rude, unprofessional and condescending that I will never, ever, EVER stay here again and the MANY people I speak with on other social media platforms will DEF KNOW the disdain I have for this hotel and my experience.
InterContinental Hotels & Resorts