Mrs. D.

I started having issues with the office postage meter at the beginning of the year. Calling customer service is BEYOND frustrating. Not only is the automated menu irritating, but when you get an actual person on the line, they are of no help whatsoever. I was on the phone over an hour and transferred 3 times and was eventually hung up on so I had to start all over. Even requesting a copy of our lease contract online is impossible. There has to be better service for what we pay every month. I haven't used our meter all month and have put in 3 trouble calls. None of which are resolved. AND I will still have to pay the lease this month even though we are essentially without postage. Worst experience ever with a company. If no stars were a choice... that's what they'd get.