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I went through this sight to book a NYC hotel. I called hotel to make sure it went through and found out they were closed until end of year. Also the web sight was compromised and hackers got into my credit card account and stole thousands of dollars. Just to think if I did not do a check I would have shown up to NYC and found the hotel closed. You should really check what you are offering.
* TravelUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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I wanted to book 3 rooms for 2 nights, but the system only allowed me to book 2 rooms for
Good afternoon,
We are very sorry to hear of your 1 star experience with TravelUp.
It seems we were not informed by our suppliers of the hotel closure so we apologise on their behalf. We sell over 400,000 hotels and our suppliers will alert us if any are not available to sell rooms and unfortunately they have not in this case.
We are glad to see your refund has been processed and your issue is resolved
Kind regards, TravelUp Team