I am so annoyed that I am going to express how I am feeling with no apologies. What a disaster and an absolute mess of an organisation. A simple e ticket in order to book in advance additional luggage turned in a pack of headless pack of incompetent hyenas in the customer service department scrabbling back and forth to manage my expectations. I will DEFINITELY not be using this company or its attempt to be a company. I have been ordered rudely to wait one week for a ticket' thats been stuck in IT. It seems your company is more interested in taking customer's money with no gurantees in getting your ticket . I will be further posting an appalling review on trust pilot and other reputable review companies to expose the retards that work Dream world travel.