MRG C.

AVOID AT ALL COSTS
AVOID AT ALL COSTS: Ordered 2 items as a Christmas present, arrived in 2 separate shipments. Both packed in used plastic bags one had John Hancock label on it. Both items were faulty: Thursday (Dec 14th) Faults reported to Delight Prints upon opening: 18 Dec 17 15:08 PM GMT: King Lion Unisex Hoodie in a used John Hancock bag, odd as purchased from Delight Prints, Wolf Breathing Fire Fleece Jacket in an obviously used clear bag shows poor quality packaging.
Faults:
Wolf Breathing Fire Fleece Jacket - print on the Wolf is pixilated in places, the outer black material shows signs of friction damage (fur) on the shoulders and a stitch pull on the sleeve.
King Lion Unisex Hoodie - Hand warmer pocket at the front very poorly aligned with print. Stitches pulled under left arm and long piece of stitching material left
Poor customer service by Delight Prints: Constant run around time wasting communications, they requested the pictures twice more! They do not acknowledge goods are faulty, keep making insulting offers. Suspicious use of a US address: Delight-Prints ******* NE Whitaker Way # L485 Portland, OR ******* this is just a suburban large industrial garage no obvious office along side classic car restorers.
Tel: =1 *******870) 9am - 6pm SGT After 1 months of wasted time DP still refuse to acknowledge the goods are faulty! Their returns policy states that DP will pay the cost of the return. But I don't believe this given their previous behaviour. We have raised a case with PayPal!