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Interface and console are NOT user-friendly. Knowledgebase and help files are mostly useless. Takes hours to figure out how to do something unless you're a pro.
They provide EMAIL SUPPORT ONLY as are NEVER ONLINE FOR CHAT - even in the middle of the day. No phone support whatsoever either. Even in a crunch when begging for help in email. Takes way to long to get responses.
Go find another company who cares about their customers!
M R.'s review of NameSilo earned 5 Very Helpful votes
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Sorry to hear about your poor experience with us. We certainly care about our customers and offer 24x7 customer support through e-mail and chat. We have been and continue to invest heavily in improving our support team to ensure that we can help our customers will all their questions.