I bought 2 costumes and both were missing items from the packages. I went back to the store and was told that I couldn't get a refund because refund date was on the 19th but items were bought on the 25th they even told me I couldn't exchange so I was basically stuck with incomplete costumes. NEVER again am I spending me money here. Customer service is very unprofessional both in store and over the phone. The guy basically told me it's my responsibility to check all of the items. Don't they ask to NOT open packages? SCAM