MP G.

They say they have a 24-7 customer service but they don't. They never get back to you. Every 15 minutes of waiting, they hang up the line. They don't respond to their emails. They don't respond on their social medias.

I paid 2 x 149$ for 2 rugs, then realized they were selling the EXACT same rugs on their other website ''rugs.com'' but at the price of 49$ (even if it's in US, it's half the price) PLUS you get a 10% discount if you buy 2 rugs or more (which I did). I wanted to be credited the difference, since I bought my rugs 2 days before and they're still in the US. But nobody dares to reply. I HAVE NEVER BEEN THIS DISAPPOINTED IN ANY COMPANY. DON'T BUY.