M P.

I would give them negative stars if I could.
Went to the York shop on 03/10/2021, on a Sunday and considered ordering 2 sets of bedframes, mattresses, headboards and wardrobes. Key requirement was that must not be DIY and must be assembled. We were categorically repeatedly told by 2 salesmen that this was the case.
We hesitated initially as were unsure if needed mattress recycling service. 2 of the salesmen immediately reassured us and encourage to go ahead as any changes can be done over the telephone.
In the shop repeatedly promised everything except one double ottoman frame was assembled for us, everything in in stock and given a delivery date of 19/11/2021. The double ottoman was light weight and came in 2 pieces which simply hooked on to each other.

There is restricted space here.
What followed is a nightmare which is still ongoing
- Rang next day and cancelled mattress recycling worth 45.00 but still remained after a few weeks. Rang to be told we misunderstood and needs to go back to the stores
Gradually what unraveled was delivery date was cancelled without any message or reason, part of the furniture delivered and told after delivery all self assembly despite repeatedly telling us over the phone and in person that wasn't the case as that was make or break for us.
Incompatible parts so unable to assemble.
Kingsized mattress delivered no delivery date for the frame at all as manufacturers delay as of on the 22/11/21.

Rude, unhelpful salesmen lied through their teeth just to get our business, denied every conversation and told we misunderstood not one but several conversations, as they know better. We are 2 professionals, we heard and understood everything right, repeatedly and we have no reason to lie.

Essentially what we see when we look back is that goods bring sold using false and misleading information followed by, failure to deliver goods, failure to provide services as promised and failure to make any attempts to resolve the situation.
More over, at every contact they denied absolutely everything and essentially calling us liars and making us feel like beggars.
Please note above is the shorter version of what happened and how we feel!
We sent an email with an official complaint and a request for resolution by either cancelling the bed-frame or an alternate bed-frame, on the 11/12/2021 followed by a reminder on the 22/12/2021. To date no response.

What is also surprising is that when we were experiencing all these issues there were many complaints like ours on various websites all of which have magically disappeared!

So please do not fall for these people. Take your business elsewhere.