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M P.

Contributor Level

Total Points
80

1 Review by M

  • Fortnine.ca

8/29/21

I had been waiting most of the summer to order a spoiler style windshield. I decided to email customer service regarding rough restocking turn around times. I was told "a couple of weeks". Fast forward over a month later and still no restock. The site has an option to be sent an email notification when the item is back in stock, but it didn't work. I just happened to be checking the site and saw my item was in stock and I jumped to order it. Two days later I receive an email saying they couldn't process my order (which I had already paid for) because my item was not in stock... I emailed customer support asking for a reason as to why this happened and got a canned response back. No offer of discount for my troubles or wasted time, barely even an apology. I will not be buying anything from this company in the future. Support local, or go direct to the manufacturer. Don't give these clowns a single cent of your hard earned money, they don't care about you at all as a customer.

Tip for consumers:
Shop local or direct from the manufacturer. Fortnine is a bad company with poor customer service.

Products used:
Nothing, as they didn't send it to me.

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