Recommended by family on Facebook; I gave them a try. There was a defect (not obvious) with my 1st order. I was able to get someone on the phone and my email also received a prompt response. The service was courteous and they exceeded my expectations in resolving the issue. A prompt replacement was shipped and I was told not to worry about a return. I placed another order for a different product and couldn't be happier. They obviously care about customer satisfaction. Things happen, but in my experience; they are genuinely dedicated to making things right if something goes wrong. I would absolutely order from them again.