Like many people who have left a review for Walmart during pandemic times, Walmart has changed its policies, so buyer beware! We used to be able to bring back items with missing parts, broken items, and rotten items and get a refund.
Enter COVID, and all of the sudden, they have trained all of their 1-800-WALMART associates to say, "The return is up to the discretion of the store manager. I'm sorry. Is there anything else we can help you with?"
As you can probably guess, the local store managers are not accepting returns.
Here is one example of something that we were stiffed on by Walmart. We bought what we thought were live worms for our reptile, and the worms were so dead and rotten, they were melted and stunk terribly. Look at the picture. Isn't it disgusting? The store refused to let us exchange the dead worm carcasses for live worms.
We are going through a pandemic, true. However, you can't blame the state on the world on everything, including on dishonesty and shoddy service and products. The pandemic did not make the worms rotten. The associate responsible for maintaining the refrigerator where they are stored for sale is responsible for not rotating the items.
On top of that, the manager at our local store is just a big, fat bully. The last time she spoke with us, she yelled at us on the top of her lungs. We make it a point to be polite and professional, but that's the thing about bullies. They will act poorly no matter how well you act.
It's just greed. Amazon.com did not change its return policies just to rip off all of its customers during pandemic times. Walmart did, and now you will lose money when you shop there, rendering what little you save at their stores useless. You can't use the pandemic as an excuse for changing return policies, especially when there are companies that have not and are still prospering despite the pandemic.
Dear Moxy, thank you for your frank feedback!
Please be informed that at any moment of time, we have a lot of orders distributed among all the active writers. That is not possible to give all the highly-paid orders to a 'handful of people', as in this case, they are supposed to write hundreds of pages every day. Yes, we offer the competition for you to have a chance to be promoted. As a rule, a lot of writers are eagerly engaged in it and for sure, they receive what they strive for.
Moxy, I am sure we can find the most suitable option for both parties. Let us review the orders you have done and make the appropriate measures. Please either indicate your ID or contact us at support@writerbay.com, as I cannot find you in the system by your name.
Have a great time ahead!