Moting W.

I bought two necklaces from QP Jewellers, one of them was broken after it had only been worn twice. So I contacted them and was asked to return the necklace for repair/exchange. I sent the necklace to the address provided by international express post and the tracking shows it arrived in the US (apparently their dispatch/return team is based in the US) after 4 days. The tracking shows there were two attempted deliveries to the address provided and it was unattended. So I emailed their customer service and there was no reply. After 4 emails I finally got a reply from their customer service manager saying he would personally looking into this until resolved. I tracked the parcel again and there was another attempted delivery. So the return address is constantly unattended. Now it has been another week the parcel is still waiting to be collected at local post office and they start to ignore my emails again. They get a lot of positive feedback, but look what happens when they send you a defective product. Avoid buying from them!