My Order No. ******* did not received after A month and half. However Banggood refuse to refund me and keep suggesting just waiting. I think they are some kind of good scammers.
Sorry for having you waiting. Since recently our customer service are having new year holiday, the response time for emails may be delayed. Besides, we need to explain that suggesting waiting was because we asked related colleague to investigate your package and it usually takes some days to get a response. Wish for your kindly understanding. Besides, we have arranged the full refund and it takes 7-14 days for credit card to return your money, which depends on your bank`s processing.
Best regard,
Banggood Team.
Katherine L. – Banggood Rep
Dear Mostafa E,
Sorry for having you waiting. Since recently our customer service are having new year holiday, the response time for emails may be delayed. Besides, we need to explain that suggesting waiting was because we asked related colleague to investigate your package and it usually takes some days to get a response. Wish for your kindly understanding.We have arranged the full refund and it takes 7-14 days for credit card to return your money, which depends on your bank`s processing.
Best regard,
Banggood Team.
Mostafa Has Earned 5 Votes
Mostafa E.'s review of Banggood earned 5 Very Helpful votes
Dear Mostafa E,
Sorry for having you waiting. Since recently our customer service are having new year holiday, the response time for emails may be delayed. Besides, we need to explain that suggesting waiting was because we asked related colleague to investigate your package and it usually takes some days to get a response. Wish for your kindly understanding. Besides, we have arranged the full refund and it takes 7-14 days for credit card to return your money, which depends on your bank`s processing.
Best regard,
Banggood Team.
Dear Mostafa E,
Sorry for having you waiting. Since recently our customer service are having new year holiday, the response time for emails may be delayed. Besides, we need to explain that suggesting waiting was because we asked related colleague to investigate your package and it usually takes some days to get a response. Wish for your kindly understanding.We have arranged the full refund and it takes 7-14 days for credit card to return your money, which depends on your bank`s processing.
Best regard,
Banggood Team.