My daughter has had 3 accounts now all with VIP access the most recent purchased 9/30/17. Her account has again been "hacked", she did not share her information with anyone and when we try to get a new password emailed to us it says my email doesn't exist in their system! I put the email in myself so I know that not only is it in the system but connected to her new account. This site is a total scam. After paying for VIP membership your account works fine for a week or 2 but after that good luck getting back into your account before everything you bought is used up by "hackers". If this was only happening to my kid I wouldn't be so pissed by the fact that multiple people are being ripped off and not being refunded and almost always not getting a reply from the company is beyond ridiculous! Do NOT spend a dime on this website unless you feel like being ripped off and having an upset child.