Mo S.

Sellers don't bother. Stole $100 from us and deleted our account completely with no warning. The app is rly aesthetically pleasing (however they are soo many bugs) and trendy compared to other selling apps so it seems like an attractive option. But it's not worth it! Depops customer service is ridiculous, you can only reach them by twitter or email and they don't respond to either of those. If they do respond it's an automated message that is not helpful at all. My friend and i started selling on depop and were lovin it. We got 10k followers, 200+ sales, good reviews, all within a few months. Depop randomly banned our account, logged us out, and deleted our page. This has happened to many people if you read about it. Their system is awful because not only was all of our hardwork down the drain, buyers were confused also! We had a few buyers open disputes bc they thought we were scamming them and had blocked them. We also have some items that were recently purchased that we can't ship because we can't login to print the shipping labels. I doubt depop will refund those people since they aren't responsive. It's all around terrible. First they said we had a 48 hour suspension, but then the countdown timer kept getting longer and longer. It would say wait 9 so we did and then it said 6 more. Eventually it said we had to reset our password but when we tried it said can it reset password for this email. Not only are we banned forever but it's not even clear what's happening!? We put lots of effort and money into this app and it's taken it all away. Also! They recently added a new form of payment called depop payments which is where buyers can pay with their credit card not through paypal. We allowed this setting so that we could make more sales, we made about 10 sales this way and never got the money from them. Depop said it was transferring to our bank and would take up to 10 days. We've never recieved the money and it's been months. It was over $100. We emailed their support many times about this and got nothing. Depops customer service is a joke. We have accepted that we will never get our account back. Someone please create a better platform.