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I paid them to complete the dissertation, they did 2 chapters and after making the payment for the remaining chapters they disappeared. The deadline was 7 days ago and they are not responding to messages, online chats or emails. Every time they come up with a different excuse. Once, the writer was sick, then they had a problem with the system and the writers and now I wonder what would it be if they ever reply!
VERY UNPROFESSIONAL AND POOR COMMUNICATION!
UPDATE: I JUST POSTED ON THEIR FACEBOOK PAGE AND THE POST WAS REMOVED AFTER 5 MINUTES!
You clearly have a problem with understanding and you keep on repeating the same thing. How can I use a partly relevant paper? Your writer refused to provide a revision and it would have been too late to assign it to a new writer. I had to use another service which is very professional, they followed instructions and their writers are polite and provided revisions whenever required. You penalising the writer proves that iI was right, however, it doesn't bring my money back so give me back my money because I will not use your service again!
I was informed that the order (MBA final assignment) was assigned to the writer on the 24/12/20, I messaged the writer to confirm if they understood the instructions and asked if there are any questions. 26/12/20 I received a message from the writer stating "Please note that I am taking the day off to spend with my family on the holiday. I will review all of the information tomorrow and will get back with you then if I have any questions." Which means the writer started working on the paper on 27/12/20 and they delivered the paper on 28/12/20. The writer took one day or even 2 days to review the instructions, conduct their research and write the paper!? The assignment criteria and instructions were provided however the writer did not follow them. When I asked the writer for a revision, I tried to assist the writer by providing guidance since they seemed not to understand the instructions. However, the writer blamed it on me claiming that I was adding new information. I wasn't left with much time to argue and I requested for a refund on 29/12/20. On 04/01/21 I finally received a message from their dispute manager "Dave" asking me for to explain what went wrong in order to review and process the refund. I provided the reasons in details. 7 days later 11/01/21I received a message from Dave stating "To make a grounded decision, I am sending your order to our QA Team for a detailed review. As soon as the results of the review are in (It usually takes about 2-3 days), I will contact you with our final decision". By that time I know that they were stalling and they wouldn't refund my full amount and i was right! On 14/01/21 the reply came back that I only get 60% of my money stating "A full refund will not be possible because the paper includes the necessary sections, and the content provided by the writer in terms of literature analysis is relevant and can be used". How can I use a paper when it is incomplete? The refunded only 60%. I need my full amount back!
Very unprofessional and poor service. DO NOT USE THIS SERVICE!
Replying to Jessica: I paid for a full paper not part of it! Hence, when you are unable to deliver the paper you should return the full amount not part of it! Give me back my money!
Dear Mo!
If a full refund is applicable in any particular case, we always return a full amount of money to the customer, which is not the case with order 680561. Our QA team reviewed the order and concluded that the paper can be partially used. The purpose of the report and the organizational impacts are written strictly following the instructions. The rest of the sections are at least half-relevant. That is why our refund is 60%, not 100%. If you have any other questions, please feel free to write at support@pendrago.com.
Have a nice day!
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I have assigned the chaps to write a part of a literature review for a study. I have attached the...
We agreed to extend the deadline to 20 hours since the customer service said that the author...
Dear Mo! Please be aware that we always provide revisions to our customers unless they contain new instructions and materials. Your paper could have been revised and edited, but you chose a refund.