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Posted a early review about a horrible buying experience, receiving damaged and defective product from Newegg and only getting excuses with no resolution. They replied saying they would handle it or refund. That is a lie! Do not believe the replies Newegg post. On the phone today with a Rep and manager and the manager not only would not send replacement at same cost but called me a liar and tried to charge me more for the item I already paid for. Then when I told him I was promised it would be expedited for free he again called me a liar. Worse buying experience ever! Total nightmare! DO NOT BUY FROM THIS COMPANY AND DO NOT BELIEVE THEIR REPLIES TO CUSTOMERS!
Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage so I did. After several days they got back with me and told me they would send replacements. I asked that they send UPS and mark them as fragile. Few days later fedx showed up and showed me again that the packaging was destroyed and the speakers were all busted up. Newegg customer service had me send photos again and this time stated they would get it right. At this point I have been charged for three speakers when I only purchased two, only have 1 good speaker delivered and over three weeks later they are still giving me excuses to why I have not received my order or refund. They have lied to me, not return phone calls and on 9/3/18 I emailed replyied a rep that lied about inventory and told her if I did not receive a actual phone call from someone resolving this issue I would be posting negative reviews. As you can see they do not care. Horrible products because of being defective or damaged and also horrible customer service. Still have not received full refund or replacement!
Hello Morris,
I am terribly sorry to hear about the issues you are having with your most recent purchase. I can understand your frustration. I was able to look into your inquiry further, and it does appear that as of 8/30/2018 your refund has been submitted back to your original form of payment. Please allow 3-5 business days for it to be available in your account. We do apologize for the delay in response, as we are coming off a 3 day weekend, and were closed on 9/3/2018 for the national holiday. If you have any additional questions or concerns, feel free to reach out to wecare@newegg.com, and we will be more than happy to assist you. -Derek [Newegg Support]
Morris U.'s review of Newegg earned 2 Very Helpful votes
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Hey there Morris. I am sorry to hear about this but I did locate your account and I do see you have spoken to an agent already. If you still require further assistance, then please send a private message.
Thank you,
Nicholas [Newegg Support]