Morgan t.

It took me 9months to finally have this company cancel my membership. I asked to have it cancelled in january 2017. I was told it was cancelled. Then in May I was charged a credit on my card because they had not cancelled my account. I used a live chat to fix this issue and they refunded the credit and said they cancelled my account. Then again yesterday (September 7th) I received another email saying I had been charged so I tried to log in and it worked. My account had not been cancelled and they had been charging me a credit for the past 4 months without my knowledge. No emails or anything until yesterday. That being said, this morning I opened another live chat and was on "agent typing" status for 15 minutes before the agent cancelled my chat without ever acknowledging me or my issue. I then called the main office and had to be on the phone for 45 minutes before someone finally said they cancelled my account and that they refunded all of the credits they have been charging. I have to pay extra close attention to my card now because they charged it so many times without permission. This company is not worth the time.