Not sure where they hire people for their customer service jobs but one requirement must be that they must have an attitude and not want to do the work of a CSR! RUDE INCOMPETENT AND A COMPANY THAT NO ONE SHOULD EVER PURCHASE FROM! When I finally got a semi-competent person on the phone she didn't want to wait for another CSR to get on the phone and asked if I wanted to call back!? They provide a return label then charge you 7.95 for it and charge you for shipping it out to you! WHAT A JOKE OF A COMPANY I CLOSED MY ACCOUNT AND POSTED THIS AS I WAS WAITING FOR A CSR! STAY AWAY!