morgan g.

When I make a purchase online, especially at a high price I expect the item I purchased to be perfect or pretty close to it. Unfortunately this wasnt the case. When I asked to exchange it they said they could only offer me a 10% off coupon for my next purchase. I had to state how I was unhappy with this offer and then they said they would offer me 20% off my next purchase. Its a very long process when dealing with them because they are in China so when you write to them you only receive a response the next day. So each day I had to negotiate my return. Only after giving some bad reviews did they agree to refund me for my dress. Unfortunately my dress is for a wedding I am in so I have to repurchase the dress from them in another size. So again I am paying shipping and duty. So even though I am getting a refund for the dress, I am still paying a lot of other fees. My advice is to really be sure of your purchase because returning or trying to exchange is a pain in the butt!