I sent two bags of quality clothes most had never been worn and got next to nothing for them. One dress I sent in from jcrew was brand new and never worn and they claimed it had signs of wear. I spent 15 minutes arguing with them and they did nothing but tell me that their inspectors see things that the we the people that actually bought the item brand new don't see. I call bs. The only reason I didn't return the dress to jcrew was it was a final sale. Will never sell or buy anything from them again and will make sure everyone I know doesn't either.