First of all, their customer service basically doesn't exist. I emailed 4 times saying I needed my order shipped out by next week or I need to cancel my order if that isn't possible. I never received an email back, but 2 weeks later I received kind of a rude "k whatever here's your tracking number." type message and the tracking number didn't work. I actually did receive my item like 5 days after this, but the bag it was in was ripped in a few different parts and the item was wrinkled. You're way better off ordering from a company that gives half a $#*!.