I wish there are negative fave stars I can rate to their customer service. Whatever you say and you do, all you get is NOTHING. No e-mail answers and phone calls don't go through. The only chat that you can get hold of the person will tell you "wait" no matter how many times you contact. I've been waiting for a bad shipment replacement in the past month and got NOTHING. This is ridiculous and I really don't understand why they are in business.