Monique K.

Long story, so the short version is if you want to order something read the FULL description and don't expect customer service to be much help if something does go wrong.

I ordered two calendars not realizing that they were part of a subscription/monthly payment plan. I do blame myself some, but in my defense their descriptions and pictures can be misleading (so read EVERYTHING). When I only received a piece of the calendar I realized the mistake and thought it would be easy enough to return it and cancel. WRONG. Customer service is a joke. They take forever to reply, their responses are vague, and sometimes they just straight up ignore some questions (not sure if this is on purpose or a language barrier issue?). Even after I asked to return the items, I still kept being billed monthly, and when we told the bank to stop authorizing them to take money, suddenly their customer service worked at lightning speed to send me bills in the mail. I did FINALLY get them to stop billing me and I sent back everything that I did receive. I've been given refunds for 2 out of 3 things that I sent back. I sent them all back on the same day and that was weeks ago, so I don't know if they're just hoping I won't notice the missing 75$? I emailed them again, but my expectations are so low at this point. It's all just been such a pain, the back and forth has been going on for months now (mostly due to their slow response time).