Monique F.

I was contacted by North Van Lines to assist with my move. I'm not quite sure how they got my information but we ended up with a quote that I was satisfied with. Customer service was great. The salesman, Marion was available every time I reached out. He told me that the movers would disassemble my larger furniture and reassemble them when it got to my final destination which was the first lie! The second lie was the number of boxes that he documented. I was surprised when the man said i didn't have any extra large boxes on the list which costed more! Some of my items weren't even on the list that we discussed like my rug! What I despised the most is the way they cared for my property. I caught the morning movers standing on top of my treadmill tray to secure my property to the truck. My furniture was delivered on time; however, the majority of my property was destroyed! My bookcase, TV stand, my treadmill, deep freezer, and the stand to my full length mirror were broken! My boxes were wet and soggy and my contents was falling out. Two boxes were missing! The drop off deliverers had the audacity to ask me if two items that was left on the truck were mine! My quote of $1,800 went to $2,500 the day of the move! The movers failed to pay any attention to 'fragile' that I wrote in big red letters. They failed to pay attention to the arrows I put on my boxes. The workers did not understand the English language well therefore could not understand anything I said or asked! As I complained about my broken items, the movers kept telling me that I have insurance!. 60 per pound? Disgusting! I am appalled and disgusted by the way my property was handled! I have yet to file the claim but I know they're not going to give me what my items are worth! Had I known my items would be mistreated, I would have either hauled it myself or took out extra insurance! I do not recommend their services! Period! I paid an arm and a leg (I was even charged for the packaging tape) and have to come out my pocket to replace my items. What a RIP off! The pick up day, I felt like I was signing my life away. The drop off day, again, signing my life away. I didn't have time to read anything. I asked what some of the fees were but they didn't know! I initialed blank spots and signed in blank areas! It's all a gimmick!

On March 15,2021, I was awarded a claim for $100! They damaged so much of my property and offered me $100! All I can offer is for you to take your time and question EVERYTHING! If it does not sound true, it is not! If you do decide to go with them, take out the highest insurance that they would allow because you will need it. Do not let them talk you into. 60 per pound because that is what they did to me and I did not know any better. Be very leery! Moving day is hectic and no time to be asking questions. Never ever again!