Monika P.

BEWARE of this horrible company!
I have never in my entire life written a bad review of any sort as I know it can be damaging to a business but this one needs to be written...
I was looking for a new cleaning company as I recently moved to a new town and hired polish maid company to come clean my home. They stated that it would be $250 for first time cleaning which was for 5hrs. Knowing my home was clean and didn't need "deep cleaning" I asked that we do 4hrs instead. The woman booking stated that would be $200. I agreed and paid the 200,2 days before they were set to come. The day of cleaning I called the service 3 separate times and spoke with a gentleman to give very clear instructions on how they should enter and leave my home to ensure my dog did not get out. It was very simple as all they had to do was close the garage before opening the 2nd door to enter my home and then close that door again prior to opening garage when leaving. I even called a second time to confirm with the gentleman that he did give these instructions directly to the crew before they arrived. He confirmed that he had done so. Fast forward to later that day when I get a frantic call from my neighbor that he witnessed the cleaning woman leaving my home, get into her car look DIRECTLY at my dog as he jumps and runs around her car and peel off not only leaving him outside in the pouring rain but also almost hitting the dog and my neighbor as he goes to quickly grab my dog. The neighbor said he must have been out there a while as he was shaking and totally drenched. I have no words for how evil a person has to be to look at a little dog and just decide to peel off and leave him. The neighbor stated there was no denying that she saw the dog as he was jumping at her door and she looked at him as she decided to drive off. I immediately call the service and get the same gentleman on the phone. At this time he is beyond apologetic and stated there is no excuse for what just happened and apologized profusely. I state that I will clearly not be using them again and that I hope they use this as a learning lesson. Had my neighbor not been there to grab him this could have had a much worse ending and I would hate for it to happen to anyone else. He agreed apologized again and that was it. That was all I intended to do to handle the issue. Several days pass an I begin getting texts from some woman at the service demanding that I pay an additional $120 because they sent 2 other cleaners there. They never called to ask for confirmation that I wanted additional work or hours done or I would have declined as I even told the woman I booked with that the downstairs was the most important and that they should just get done whatever that can. I would not have ok'd the additional charges that they simply decided mid cleaning to add on without consent. Firstly, I came home to streaking glass all over my home. And floors that were spot washed and not totally mopped where they did mop whatever they used was matte leaving white streaky residue that had to be re mopped by me. The cleaning itself was not cleaning at all let alone "deep" cleaning. The master bathrooms tub and 2nd bathroom floor and shower tile weren't cleaned at all, most things in the home weren't even touched and it was an obvious wiping down of the visible parts and leaving the rest as is. All things I wouldn't have mentioned as I was simply irate about the pure neglect of my dog. But now this company instead of apologizing for their mess up is harassing me to pay this unauthorized additional charge which in and of itself is a total SCAM! In a matter of days things went from an apology from the man at company (I think his name was mark?) to a woman threatening to "take action" and demanding payment. When my husband attempted to call her to resolve the matter she stated that her crew denies leaving the dog out and they are now accusing us of making this up. Who in gods name would make this up?!? And for what reason? My neighbor and his wife were physically there to witness it!
I understand the crew was likely afraid to get in trouble but as the company owner the fact that they chose to accuse the customer of making it up and now asking for additional money is beyond words. If you have pets stay away from this company! If you want a thorough cleaning stay away from this company!