Monika M.

This was one of the worst online shopping experiences that I have ever had. Within 30 minutes of receiving the items I had requested information to return them for a refund. That was on September 26th and despite repeated emails (because there is no telephone number), I have still not received the information and the site tells you not to return them to the address on the package. The clothes you receive in no way are representative of the pictures. The material and workmanship are of very poor quality.

I requested return instructions in 4 separate emails dating back to September 26th. I have yet to receive that informaiton.

On Nov 7th I ordered (2) muffin pans for $39.98. On Nov 15th I received (4) cookie sheets in 2 boxes. Called customer service (Orlando) who advised that he had generated a replacement for the incorrect order and for me to print out the return label he had generated and send the cookie sheets back, which I did the next day. Today is the 26th of Nov and I still don't have my order, although Copper Chef has gotten their cookie sheets back. I talked with (2) people today who said the "shipping" label was generated but apparently nothing shipped out! This is terrible! You can't even get a small order correct after 2 attempts and yet the customer can get your stuff back to you. Do not order from them.